Frequently asked questions

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What's on your mind? Learn more about our sustainability promise, partnership with Ecologi and our travel insurance products

Sustainability

 

Learn more about our sustainability pledge, how you can get involved and our partnership with Ecologi

Travel insurance

 

We're travel insurance experts. Find our what customers are asking about our insurance policies

Sustainability FAQ

We've partnered with Ecologi to plant one tree for every travel insurance policy sold.

What is the One Tree Travel promise?

Through our partnership with Ecologi, a leading environmental organisation, we will ensure that at least one tree is planted for every policy sold, contributing to reforestation efforts, carbon sequestration, and biodiversity conservation. Each policy becomes a step towards a greener and more sustainable future when you insure with One Tree Travel.

What is B Corp Certification, and why is Freedom pursuing it?

Can I view your forest?

Where will my tree be planted?

How many trees have you planted?

Travel insurance

What do customers ask about One Tree Travel insurance policies?

When should I purchase travel insurance?

Should I choose single or annual multi-trip insurance?

Who are One Tree Travel?

Who underwrites your travel insurance policies?

How do I renew my policy?

Do you cover pre-existing medical conditions?

What's the maximum cancellation cover available?