Compliance

Terms and conditions

General statement of compliance

One Tree Travel is a trading style of Freedom Insurance Services Limited. Freedom Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, reference number 306536. Freedom Insurance Services Limited is registered in England, company number 4399749.

 

Freedom Insurance Services Limited is registered at the Information Commissioners Office and is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website at http://www.financial-ombudsman.org.uk.

Working with Ecologi

Use of the website, site access and passwords

Telephone calls

Discounts and promotions

Payment and security

Insurance documents

Jurisdiction

Data protection

Exclusions of liability

Disclaimer

Force majeure

Complaints procedure